Six Factors That Drive Success
Our 58 years of industry experience and our passion to provide you with a customer experience unlike any other has led us to analyze what it means to deliver our very best. In our work for you, we will focus on 6 critical areas that we believe are essential to creating a successful partnership that achieves exceptional results.
There must be an effective and frequent communication process that allows for unfiltered feedback between you and our site team leader. We have found that very often what has been contracted for and what you really want can be very different and we need to know that. We need to ensure that you are able to alert us to issues that arise unexpectedly and that we advise you of their resolution.
There must be the highest priority placed on safety: a priority that is evident in the training and scheduling of our associates as well as a priority that ensures that the conditions we create in the process of cleaning and maintaining your facility never place your employees in an unsafe condition.
The quality that we promise must be attained every day and without fail. We must successfully integrate the supplies and equipment we selected for your facility with the hiring and training of our associate candidates. We must conduct frequent audits and inspections to measure our results and be willing to share those results with you even we might have failed to reach those very high standards at times.
Performance is all about people and the environment that we create that brings out the very best in those people. The selection of our site leader is the single most important decision that we will make in providing the foundation for our culture of "best" and allows us to deliver the exceptional level of service that we have promised.
We must provide you with an exceptional "Supplier Diversity" partner that has the capacity, history, and financial strength combined with the strategy, people, and processes that can deliver the quality and performance that allows you to achieve your most important goals. As a partner, we must be willing to do things that are necessary to reaching these shared goals even if they occasionally fall outside the specific details of the contract. We must be willing to share ideas and be free to explore innovative solutions in a collaborative and collective way.
We understand that our honesty (what we say) must be backed up with our integrity (what we do). Our company culture is centered on values that drive us to deliver exactly what we promise and to build a level of trust that offers the "peace of mind" that comes from knowing that we did what we said we would do.
It is our intention to avoid the trend in our industry that "more is better." Our goal is to provide complete transparency when it comes to developing a plan of action, custom-tailored supplies and equipment, staffing that encompasses a well-trained and motivated workforce, and individual specifications and frequencies that relate to your specific environment.
If there is additional information that you require or areas that you would like to discuss in greater detail, please do not hesitate to contact us online or call us at (864) 678-4696.